Shipping policy

Fairfield Auto Parts offers exceptional shipping across Australia. Here’s why you should choose us: Freighted items are handled by a third party to meet your delivery needs. We don’t provide overseas freight; clients handle international shipping themselves. We have pick-up depots nationwide; inquire with our staff for local delivery details. Claims for damaged goods during freight are the freight company’s responsibility, not ours. Returned items without an invoice may incur freight and handling fees up to 25% of the invoice value.

  • We provide same-day shipping for all orders placed before 12PM.
  • We deliver to suburbs throughout Australia.
  • We strive to ship items promptly; however, there may be delays for certain products, such as engines or transmissions, if they are still in the vehicle.

  • We urge customers to carefully verify their shipping address before dispatch, as inaccuracies may lead to delays.

Return policy

We appreciate your business and are dedicated to delivering high-quality products that fulfill your needs. Should you need to return a product, please refer to our detailed return policy below.

  • We gladly accept product returns within 5 days of purchase. To ensure a smooth process, please return items complete, undamaged, and in resalable condition, accompanied by proof of purchase. 

  • We will not accept a returned part if it has been used solely for testing purposes.

  • If you receive a product that differs from the description in the listing, please contact us promptly. We are committed to resolving any issues efficiently, ensuring your satisfaction with our quality products and services.

  • If you receive a car part that is faulty or damaged, please contact us immediately. Our expert team will assess the issue and, if appropriate, provide a refund. We are committed to ensuring your satisfaction with our reliable and high-quality service.

  • Please note that we cannot accept returns for modified or customized products. We aim to offer clear guidelines to ensure a seamless experience. Your understanding and cooperation are appreciated.

  • Please note that once a new part is installed, returns or refunds are not allowed. This policy ensures all customers get new, unused items, maintaining our high standards. Your satisfaction is our priority, and we appreciate your understanding.

  • A 20% restocking fee is applied to parts returned within 5 days of purchase without a valid reason. We are committed to transparency and customer satisfaction, ensuring all policies are clear and straightforward.