Customers must provide diagnostic reports for claims.
Refunds/replacements are processed via the original payment method.
Faulty parts must be returned within five business days for assessment.
Change of mind returns or incorrectly ordered goods: Subject to a 20% handling fee.
Non-returnable & Non-refundable Items: Bodyshells and major body section cuts.
Warranty void for damage caused by improper handling / installation.
Warranty will be void if any parts are tampered with, modified, or dismantled.
Warranties are non-transferable and do not extend to new owners.
The liability limit shall not exceed the original purchase price of the goods.
All panels must be test fitted prior to preparation and painting
Parts must be in their original condition to be eligible for credit or return
Exclusions
Non-factory or aftermarket parts installed on a different make/model are not covered unless explicitly agreed upon.
Such items are not eligible for returns or refunds.
Electrical Parts
30-day parts-only warranty, covering ECU, window regulators, ABS pumps, control modules, power window switches etc.
All electrical components must be installed by a licensed auto electrician and appropriately programmed to suit the vehicle.
Engine – Mechanical & Drivetrain Parts
Standard Warranty: Three-month parts-only warranty. Labour costs are not included unless specified.
Warranty Conditions:
Personal Use: Three-month parts only warranty.
Commercial Use (Taxi, Uber, Hire Car): One-month parts-only warranty.
Accessories left on engine (e.g., alternators, starters, turbochargers) are for testing purposes only and are not covered under warranty.
Warranty Validation Requirements
Replace front/rear main seals, water pump, and thermostat before installation.
Radiators must be serviced or replaced if needed.
Important: Heat tabs installed on engine heads must remain intact. Melted tabs void warranty.
Do not rotate the engine counterclockwise and ensure timing is set correctly.
Transmission & Gearbox
Standard Warranty: Three-month parts-only coverage (one-month for commercial use).
Installation Requirements:
Replace input & drive shaft seals as per manufacturer guidelines.
Highly recommended: Replace clutch during installation.
Drain & replace fluids to correct levels.
Must be programmed & aligned by a licensed mechanic or auto electrician.
Exclusions: Clutches and other attached accessories are not covered.
Client Responsibilities
Claims Submission: Submit warranty and panel claims with your original invoice number during business hours to the designated salesperson. Claims may be rejected without substantial evidence. For after-hours inquiries, email admin@fairfieldautoparts.com.au, and we will respond within 72 hours.
