02 8111 7878

Search Parts

02 8111 7878

Shipping policy

Welcome to Fairfield Auto Parts, your trusted partner for quality auto parts across Australia. Please take a moment to review our shipping and return policies carefully to ensure a hassle-free experience with us.

Nationwide Shipping

  • Coverage: We provide exceptional shipping services throughout Australia, ensuring that your auto parts reach you wherever you are.
  • Third-Party Freight: For freighted items, we collaborate with third-party companies to meet your specific delivery needs efficiently.
  • Pick-Up Depots: We offer convenient pick-up depots nationwide. Please contact our staff for local delivery details.
  • Same-Day Shipping: Orders placed before 12 PM are eligible for same-day shipping.
  • Delivery Areas: We deliver to suburbs throughout Australia to ensure prompt service.
  • Shipping Delays: While we strive for timely delivery, there may be delays for certain products, such as engines or transmissions, if they are still in the vehicle.
  • Address Verification: Customers are urged to verify their shipping address before dispatch to avoid delays.

International Shipping

  • Overseas Freight: We currently do not provide international freight services. Clients are responsible for managing their own overseas shipping arrangements.

Claims and Damages

  •  

Return policy

At Fairfield Auto Parts, we value your satisfaction and are committed to providing high-quality products. If you need to return a product, please refer to our return guidelines below:

Return Eligibility

  • Return Window: Returns are accepted within 5 days of purchase.
  • Condition: Products must be returned complete, undamaged, and in resalable condition with proof of purchase.
  • Testing Purposes: Parts used solely for testing purposes will not be accepted for return.
  • Faulty or Incorrect Items: If you receive a faulty or incorrect item, please contact us immediately for resolution.

Non-Returnable Items

  • Modified or Customized Products: Returns for modified or customized products are not accepted.
  • Installed Parts: Once a new part is installed, returns or refunds are not allowed to ensure all customers receive unused items.

Fees

  • Restocking Fee: A 20% restocking fee applies on parts returned without a valid reason within the 5-day window.
  • Return Without Invoice: Returned items without an invoice may incur freight and handling fees up to 25% of the invoice value.

Contact Information

For any inquiries, please reach out to our customer service team:

  • Phone: 02 8111 7878
  • Email: sales@fairfieldautoparts.com.au

Thank you for choosing Fairfield Auto Parts. We are dedicated to providing you with quality products and exceptional customer service. Your satisfaction is our priority.

Google Rating